Return and Refund Policy

Effective Date: 2026-05-23

1. Overview

Urban Home Tech is owned and operated by Premium Improvements LLC. At Premium Improvements LLC, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through UrbanHomeTech.com.

Summary

  • Region: United States
  • Return window: 30 days total, but damage must be reported within 7 days of delivery
  • Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
  • Return shipping: Customer is responsible for return shipping costs unless the item is defective or damaged on arrival.
  • Restocking fee: 25% of the product price for approved returns

2. Contact Information

To start a return or report damage, contact our customer service team:

Hours: Monday to Friday, 9 AM to 5 PM EST

3. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect
  • The customer wishes to return a new item within the policy window
  • The damage or issue was reported within 7 days of delivery
  • The product is returned within 30 days of delivery
  • The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. Include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

We will review the information and, if approved, provide instructions and a prepaid return label.

5. Return Shipping and Fees

If your return is for a damaged, defective, or incorrect item, we'll email you a prepaid shipping label at no cost once your return is approved. For all other approved returns (for example, if you simply changed your mind), you're responsible for arranging and paying for your own return shipping, as noted in the Summary above. Either way, please ship the item within 7 days after approval.

Restocking Fee: All returned items are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. Exchanges for the same item will not incur a restocking fee.

If you send an item back without using the provided label, we may not reimburse you for shipping costs.

6. Refunds and Replacements

  • After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
  • Refunds are issued to the original payment method within 7 days after approval
  • If you prefer, we can send a replacement item instead of a refund

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

8. Non-Returnable Items

We cannot accept returns for:

  • Items reported after 7 days of delivery
  • Items damaged due to misuse or neglect

9. Cancellations

  • Need to cancel an order? Contact us right away at support@urbanhometech.com or 989-601-2597. We process orders quickly, so we can't guarantee a cancellation once it's placed, but we'll always do our best to catch it before it ships and issue a full refund.
  • Once an order has shipped, it can no longer be cancelled. You're welcome to return it after it arrives by following the return process outlined above.

10. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from Premium Improvements LLC, you agree to this Return and Refund Policy.

Premium Improvements LLC
support@urbanhometech.com
989-601-2597

Urban Home Tech is an online-only retailer. We do not operate a physical showroom or accept in-person visits.